Managed Elastic Stack Services
Comprehensive Technical Support for Your Elastic Stack
At PG Services, our Managed Elastic Stack Services are built on industry-leading ITIL best practices and delivered by certified experts. We provide customized support plans tailored to your business needs, ensuring you can focus on your core operations while we handle the administration, maintenance, and optimization of your Elastic Stack.
Our dedicated team of certified engineers ensures that you receive timely and efficient technical support, allowing your Elastic Stack environment to operate smoothly with maximum performance and reliability.
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Management and Support Services |
Standard | Advanced | Premium |
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Reports and status reports |
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Incident Report |
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Periodic Management Report |
Biannual |
Quarterly |
Monthly |
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Service Tools |
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Technical support via email |
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Technical support via email or telephone |
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Technical support via chat (Slack) |
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Wiki Knowledge Base |
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Service Levels |
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Support Hours Per Month |
15 |
25 |
50 |
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Support Availability |
LV 5 x 9 |
LV 5 x 12 |
Dom-Dom 7 x 24 |
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Incident Response (Production) |
4 hours |
2 Hours |
1 hour |
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Response Time for Requirements |
8 hours |
4 Hours |
1 hour |
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Incident Response (Non-Production) |
8 hours |
4 Hours |
2 hours |
